Privacy Policy

We work hard to make sure that you are satisfied with our service. Below is a list of our company and web policies, please review them. Any additions or revisions will be posted here for you.

Our Promise To You

Protecting your privacy is important to GRAPADINA. This Policy explains how we use and discloses the personal information collected from and provided by you while using our web site. Any personal information collected or provided to us through any contact form will be treated with care, subject to this Policy, will not be used or disclosed in ways to which you have not consented.

By using this site grapadina.com , you signify your consent to the collection, use, and disclosure of your personal information in accordance with this Policy. If you do not agree with this Policy, you may no longer use this site.

Like many other web sites, the site automatically collects certain non-identifiable information regarding site users, such as the Internet Protocol (IP) address of your computer, the date and time you access the site, your operating system, the sections of the our site that you visit, and the materials you post to or download from the site. This non-identifiable information is used for site administration and improvement. 

During your use of the site, you may decide to voluntarily provide personal information such as your name, email address, postal address, and telephone number when asked for purposes such as communicating with us or ordering a product. We may use your personal information to contact and correspond with you, to respond to your inquiries and or requests that you may have submitted, and as otherwise permitted by law. If you provide your email address, we may send to you, email containing information about our services.

However, as a safety precaution we do not store any client information online.

New versions of this Policy will be posted here and you should check for Policy updates. If you have any comments or questions about this Policy or your personal information, please contact us online.

Principles

• Compliance with the laws, fairness and transparency. Personal data will be collected and processed legally, fairly and transparently, to protect the individual rights of data subjects.
• Limitation to the specified purpose. Personal data will only be collected for explicit and legitimate purposes and will not be processed in a manner incompatible with the initial purposes.
• Data accuracy / Data updating. Personal data will be accurate and, where necessary, constantly updated. GRAPADINA will take all necessary measures to promptly remove or rectify any inadvertency.
• Limitation to the required data. Personal data will be adequate, relevant and limited to the strictly necessary. Personal data will not be stored for longer than necessary.
• The rights of Personal data subjects.GRAPADINA observes the rights of all data subjects, including the rights to access their data, the restriction of data processing or deletion, and their accuracy. GRAPADINA will provide clear and unambiguous information about the manner and purpose regarding the collection and processing of subject’s personal data.

What data do we collect?

Our Company collects the following data:

   *Directly and voluntary: You directly provide Our Company with most of the data we collect. We collect data and process data when you:

     - Register online or place an order for any of our products or services.

     -Voluntarily complete a customer survey or provide feedback on any of our     message boards or via email.

     -Use or view our website via your browser’s cookies.

Data that we collect: 

     -Personal identification information (name, address, email , phone number,     etc.) in case of ordering any of our products

     -We will share your name, adress and phone number with the couriers we are     working with so you can receive the ordered product.

   *Indirectly

     -Your IP adress. We don’t use your IP adress to identify you, but we inform     you that your IP adress is saved when you access our website. You have the     right to make a request so we can delete your IP adress. 

The requested personal datas are used ONLY for:

     -completing the invoice

     -shipping the product throught our partner courier companies

We collect your datas and your password in case you order from our website by making a account. 

Datas about your payment. In case you are making the payment online , we will collect your card number and you CVV number.

We collect information that you are giving us by sending feedbacks or by requesting any information from our custumor support center.

You are not forced to give us any of these datas , but, in case you are not delivering these datas , you won’t be able to order any of our products.

How will we use your data?

Our Company collects your data so that we can:

* Process your order and manage your account.

* Email you with special offers on other products and services we think you might like.

*Marketing- our Company would like to send you information about products and services of ours that we think you might like.

We’ll hold your information for ten years.If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse.